Privacy policy

1. Who we are

Eco Assure Consultants is the controller of the personal information described here. Our contact details are at the end of this page.

2. What we collect

• Enquiry form: your name, email address, phone number and company if you give them, and the details of your property and enquiry.
• Technical data: like every website, our host receives your IP address and browser type when you visit, to deliver pages and keep the site secure.
• We do not collect payment details, accounts or passwords on this site.

3. Why we use it

• To reply to your enquiry and prepare a proposal if you ask for one. Our lawful basis is your consent, which you give with the tick box on the form, and taking steps you request before entering a contract.
• To run and protect the website. Our lawful basis is our legitimate interest in keeping it working and secure.
• We will only send you news or updates if you separately ask us to.

4. Who we share it with

Eco Assure Consultants never sells personal information or uses it for advertising. We share it only with the services that run this website, and they act only on our instructions:

• our form service, which delivers messages from this site to our inbox
• our website host, which delivers the pages and keeps short security logs

5. Where it is stored

If either service handles information outside the UK, it is protected by the safeguards UK data protection law requires.

6. How long we keep it

• Enquiries that do not lead to work: up to 12 months after our last reply, then deleted.
• Enquiries that lead to an appointment: kept with the project records for as long as the law and our professional obligations require.
• Security logs: kept by our host for a short period, then deleted automatically.

7. Cookies and browser storage

This site sets no cookies and uses no analytics, advertising or tracking tools, so there is no cookie banner. Fonts and images are served from our own site, so no third party sees your visit.

It keeps nothing in your browser between visits.

8. Your rights

Under UK data protection law you can ask us to:

• show you the personal information we hold about you and send you a copy
• correct anything that is wrong or incomplete
• delete it, or limit how we use it
• stop using it, where we rely on our legitimate interests
• give it to you in a format you can pass to someone else

9. How to use your rights or complain

Where we rely on your consent, you can withdraw it at any time. To use any of your rights, email us using the details below. We will reply within one month and will not charge you.

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office (ICO), the UK data protection regulator, at ico.org.uk.

10. Changes to this policy

We update this page when the way we handle information changes. The date at the top always shows the current version.